Intermediate Application Analyst
- Created a web GUI used in checkout process after an upgrade.
- Created an Outlook plugin (.NET) to speed the process of creating ServiceNow Request issue tickets.
- Implemented Outlook plugin to auto populate ServiceNow Request Ticket based on select email(s).
- Created an Outlook plugin (.NET) which automate daily tasks and help with monitoring.
- Create a middleware to integrate Excel based checkouts with Microsoft GroupChat (.NET C#)
- Wrote a script (PERL) which parses multiple UNIX application log files and outputs CSV which details status of multiple applications and processes.
- Created scripts which helps with day to day monitoring.
- Rollout of applications/updates from development to testing environment (Unix and Windows)
- Monitor application log and system resources to ensure application and system health
- Analyse and troubleshoot UNIX applications through the use of application logs files, SharePoint knowledge base and help the of development team where necessary.
- Manage a variety of databases which include Microsoft SQL Server, Oracle and Sybase
- Rollout of applications/updates from testing to production environment(Unix and Windows)
- Creation of customized reports
- Scripting to automate procedures and help in day to day activates
- Provide support to end users via telephone, remotes connection or face to face.